Return Policy

Return Period

For physical products such as printed photographs, you have the right to return items within 14 days of receipt, in accordance with UK consumer protection regulations.

The return period begins from the day you receive the goods. If you wish to return an item, you must notify us of your decision to cancel within this 14-day period.

Return Conditions

To be eligible for a return, items must be in their original condition, unused, and in the original packaging where applicable. Items must not have been damaged, altered, or used in any way that affects their value.

For digital products and services, including digital photographs and photography services, different terms may apply as these are considered services rather than physical goods under UK law.

Cost of Return Shipping

If you are returning items due to our error or if the items are faulty, we will cover the cost of return shipping. In all other cases, you will be responsible for the cost of returning items to us.

We recommend using a tracked shipping method when returning items to ensure safe delivery. We are not responsible for items lost in transit during return shipping.

Return Process

To initiate a return, please contact us using the contact information provided below. We will provide you with instructions on how to return the items and the address to which they should be sent.

Once we receive your returned items and verify that they meet the return conditions, we will process your refund. Refunds will be issued using the same payment method you used for the original purchase.

Non-Returnable Items

Certain items are not eligible for return, including:

• Custom-made or personalised items that have been specifically created to your specifications
• Digital products and services that have been fully delivered
• Items that have been used, damaged, or altered after delivery
• Photography services that have been completed

General Legal Requirements

This return policy is provided in accordance with UK consumer protection laws, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Your statutory rights are not affected by this policy. If you are a consumer, you have certain legal rights regarding faulty goods and services that cannot be excluded or limited.

Order Cancellation Policy

You have the right to cancel your order for services within 14 days of placing the order, provided the service has not been fully performed. If the service has been completed with your agreement before the end of the cancellation period, you may lose your right to cancel.

For photography services, if you cancel after we have begun providing the service with your agreement, you may be charged for the work completed up to the point of cancellation.

Refund Procedure

Refunds will be processed within 14 days of receiving the returned items or confirming the cancellation of services. The refund will be issued to the original payment method used for the purchase.

Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider's processing times.

Contact Information

If you have any questions about returns or wish to initiate a return, please contact us:

Wrizelongrozelon
78 Rosewood Avenue
Birmingham, B2 4DF
United Kingdom
Phone: +44 121 555 0199
Email: support@wrizelongrozelon.cv